Three engagements, told with numbers. Client names are withheld by agreement.
Fashion retailer, 40,000 orders a month, Netherlands and Germany
Return rate of 31 percent, refunds taking eleven days. We redesigned inspection and restocking and moved returns to a local consolidation point in Germany. Refunds now take three days; the cost per return fell by 42 percent.
Home and garden brand, 6,000 orders a month, Belgium
One carrier for everything, and bulky items losing money on every shipment. A two-carrier setup with a dedicated bulky-goods partner cut shipping cost per order by 18 percent, with delivery times unchanged.
Sports equipment retailer, entering the UK
Post-Brexit customs was blocking 9 percent of parcels. We fixed the product data, moved to a duty-paid model and chose a carrier with UK clearance in-house. Blocked parcels fell below 1 percent within two months.